- List of Frequently Asked Questions
- What is a web space?
- How can you offer something for such a low price?
- I don't know anything about programming. Can I still make a home page with you?
- Why should I pay for web hosting?
- Do I own the domain and can I move the domain to a different provider?
- What language does your support speak?
- How do I pay?
- Is it safe to pay with a credit card over the Internet with you?
- How fast can you have my web space active, if I order now?
- What package should I choose?
- Will I get my money back, if I am not happy?
What is a web space?
A web space is the place on the Internet, where your home page and e-mail accounts are placed. For others to be able to send you e-mails or visit your home page, you need a web space. In other words, it is your web space that keeps your domain running.
With a web space at GraphicsCompany.net all co-workers, family members or club members can get their own unique e-mail address. There is no limit to the amount of e-mail addresses that can be created.
Use the web space to promote your company or your club, or put the family?s photo album on the Internet, for distant relatives to enjoy as well.
How can you offer something for such a low price?
GraphicsCompany.net starts off with the belief that it shouldn't have to be expensive to be good. We have developed our own unique web hosting system that secures an optimal use of our resources. Because of this we can today offer a complete solution for a previously unheard-of price.
In spite of our competitive prices we never compromised on the quality.
I don't know anything about programming. Can I still make a home page at GraphicsCompany.net?
We offer a simple, flexible and user friendly product, suitable for the beginners and the expectations of professionals. Through a focussed effort we managed to develop a system, which in one solution gives both the non-technical and the technical user the possibility to unfold on the Internet.
Moreover we offer the use of several free tools, especially aimed at the non-technical user. These make it possible to create your own unique home page or blog on the Internet within a few clicks.
Why should I pay for web hosting?
A web hosting solution with us is in comparison to a free solution 100% free of advertisements. This mean that recipients of your e-mails and the visitors of your home page only see that, which you have chosen to show. Your personal data will be handled strictly confidentially. There is no risk, that we share your data with others or use them for marketing purposes.
Our solution gives you good possibilities to unfold on the Internet and cover most needs of the professional user as well of those of the home user.
With us you can register your own personal domain. The domain you wish us to register for you will remain your property. You can read more about this below.
Do I own the domain and can I move the domain to a different provider over time?
Yes.
To have your own domain is to own your own place on the Internet. When we register a domain for you, you can keep your e-mail and homepage address, as long as you wish, because we register the domain in your name. Should you later change to a different web host provider, you are free to take your domain with you.
What language does your support speak?
Our English speaking support is 24 hours a day and 365 days a year ready to answer your question through our online ticket service.
If you wish to communicate with us in different languages, we also offer support in Dutch.
How do I pay?
Our primary way of payment is online payment through the use of PayPal. This also supports credit cards such as VISA, MasterCard and EuroCard.
For our customers in Germany, the Netherlands, Belgium, France, Denmark, Sweden and Norway we also offer our customers offline payment methods on the shape of a normal bank transfer.
Should you pay with a offline payment method it usually takes a bit longer before your web space is available. You can read more on this under the heading "How fast can you have my web space active, if I order now?"
Is it safe to pay with a credit card over the Internet with you?
Yes, it is very safe.
An online-payment with a credit card via PayPal is done through a secure connection. We do not get or keep your credit card details, which means it will never be possible to recreate the details you have entered during the order. This procedure is used to protect our customers and to avoid being a popular goal for hackers or other unwanted guests.
How fast can you have my web space active, if I order now?
Most orders that are paid via PayPal will be processed the same day.
If you have chosen to pay through an offline payment method, it is necessary for us to wait for your money to arrive, before we can process your order. When you place your order, you will receive an e-mail with the order confirmation.
In some instances we will ask you for a signed domain form, even if you have chosen an online payment method. This can be the result of problems with verification of your payment and a perfectly normal safety measure. Sometimes it is even a requirement that we have a signature from the owner of the new domain, before we can be allowed to register the domain. Being asked to sign a domain form doesn't necessarily mean something is wrong with your credit card.
What package should I choose?
If you are in doubt on your needs, we will always advise starters to choose the smallest package. This package covers the needs of most and is a good place to start from.
If you should need more disk space, you can easily upgrade your package. You can do this through our Control Panel and you only pay for the difference in price between your current package and the package you wish to upgrade to.
Will I get my money back, if I am not happy?
In case you shouldn't be completely satisfied with our solution, we offer a 30 day money returned guarantee. The guarantee is valid from the day the order is made on our website and covers all customers, regardless of the cause.
We can offer that service, because we know that our product covers by far the expectations of most people of a web hosting. Should this not be the case for you, we will pay you back your money.
The refund covers only the web hosting contract. We can not refund your domain name fees, as a domain is always registered in your own name for a whole year in advance. As you can read under the heading "Do I own the domain and can I move the domain to a different provider?" the domain belongs to you personally and this gives you the right as such to move it to a different provider.
